Last updated: October 21, 2026
This Privacy Policy explains how TiimPay collects, uses, shares, and protects your information when you use TiimPay, whether as a customer, an agent or a merchant.
We collect information you provide directly, such as your name, phone number, email address, national ID details (for identity verification), and PIN (stored in encrypted/hashed form, never in plain text). We also collect transaction data (transfers, withdrawals, deposits), device information (device ID, OS version), and approximate location data when required for fraud prevention. If you open a merchant account, we also collect information about your business: its name, type, owner, business phone, email and address, its location, and a copy of its operating licence. If you are an agent or merchant and set a shop location for the Nearby map, we store that location along with the shop name and address you enter.
We use your information to: create and manage your account; process transactions between users, wallets, agents, and merchants; verify your identity, and the business behind each merchant account, to prevent fraud; show agents' and merchants' shops on the Nearby map when they choose to; send transaction notifications and security alerts; comply with legal and regulatory obligations (such as anti-money-laundering requirements); and improve the reliability and security of our services.
We do not sell your personal information. We may share limited data with: agents involved in a specific transaction (such as your name and phone number, to confirm your identity); merchants you pay (your name or phone number, with the amount and time of the payment); payment processors and banking partners who help move funds; regulators or law enforcement when required by law; and service providers who support our infrastructure (e.g., cloud hosting), under confidentiality obligations. If you are a merchant, customers who pay you see your account name. If you are an agent or merchant and choose to show your shop on the Nearby map, your shop name, address and location are visible to all TiimPay app users until you turn it off.
We use industry-standard measures to protect your data, including encrypted storage of sensitive fields, hashed PINs, HttpOnly cookie-based session handling on our admin systems, and JWT-based authentication with token versioning for our mobile app. No system is completely secure, and we encourage you to keep your PIN and device secure.
We retain transaction records and account information, including business verification records for merchant accounts, for as long as your account is active and for a period afterward as required by applicable financial regulations, to support audits, dispute resolution, and legal compliance.
Depending on your jurisdiction, you may have the right to access, correct, or request deletion of your personal information, subject to our regulatory record-keeping obligations. You may also request a copy of your transaction history at any time by contacting support.
TiimPay is not intended for use by individuals under the age of 18, and you must be 18 or older to open an account. The app is rated 3+ on Google Play because its content is suitable for all ages; that rating describes the app's content, not its intended users. We do not knowingly collect personal information from anyone under 18, and identity verification (KYC) checks your date of birth. If you believe someone under 18 has given us personal information, contact us and we will delete it, subject to our legal record-keeping obligations.
We may update this Privacy Policy from time to time. We will notify you of material changes through the app or by other reasonable means. Continued use of TiimPay after changes take effect constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or how your data is handled, reach out to us at support@tiimpay.com or +211 914 565 614.