Terms of Service

Welcome to TiimPay. These Terms of Service apply to everyone who uses TiimPay, whether as a customer, an agent or a merchant. By creating an account and using our services, you agree to be bound by them. Please read them carefully.

1. Acceptance of Terms

By accessing or using our payment services, you agree to comply with and be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our services.

We reserve the right to modify these terms at any time. Your continued use of the service after changes are posted constitutes your acceptance of the modified terms.

2. Eligibility

You must be at least 18 years old to create an account and use our services. We check your date of birth during identity verification (KYC). The app is rated 3+ on Google Play because its content is suitable for all ages; that rating is about the app's content, not who can hold an account. By registering, you represent and warrant that:

• You are of legal age to form a binding contract
• All information you provide is accurate and complete
• You will maintain the accuracy of such information
• Your use of the service does not violate any applicable law
• If you open a merchant account, you are authorised to act for the business, and the business operates lawfully

3. Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your password and PIN. You agree to:

• Keep your password and PIN secure and confidential
• Notify us immediately of any unauthorized account access
• Accept responsibility for all activities under your account
• Not share your account credentials with any third party

4. Payment Services

Our platform facilitates electronic money transfers and payment processing. You acknowledge that:

• Transactions are processed in real-time and may be irreversible
• We may charge fees for certain transactions or services
• Transaction limits may apply based on your account verification level
• We reserve the right to refuse or cancel transactions
• When you pay a merchant, you pay exactly the amount shown; the merchant pays the merchant payment fee

5. Prohibited Activities

You agree not to use our services for any unlawful or prohibited purposes, including:

• Money laundering or terrorist financing
• Fraud, theft, or any illegal activities
• Impersonating another person or entity
• Circumventing security measures or testing system vulnerabilities
• Interfering with other users' access to the service
• Using a merchant account to accept payment for illegal goods or services, or for anything other than genuine sales

6. KYC and Verification

To comply with regulatory requirements and prevent fraud, we may require you to provide additional verification information. This may include:

• Government-issued identification documents
• Your residential address and contact information
• Business registration documents (for agent accounts)
• Business details and an operating licence (for merchant accounts)
• Additional information as deemed necessary

7. Fees and Charges

We may charge fees for certain services. All applicable fees will be clearly disclosed before you complete a transaction. You agree to pay all fees and charges associated with your use of our services.

For merchant accounts, a merchant payment fee is deducted from each payment received. Customers are not charged a fee to pay a merchant. The current rate is available from our support team.

We reserve the right to modify our fee structure with reasonable notice to users.

8. Merchant Accounts

Merchant accounts let businesses accept TiimPay payments from customers for goods and services. If you operate a merchant account, you agree to:

• Complete business verification, including your business details and operating licence
• Accept payments only for lawful goods and services that your business genuinely provides
• Keep your business name, contact details and shop location accurate
• Handle customer questions, complaints and refunds about your goods and services

Payments you receive are added to your merchant balance, less the merchant payment fee. You can withdraw your balance as cash through a TiimPay agent, and each withdrawal must be approved with your PIN.

You can refund all or part of a payment in the app within 7 days of receiving it. Each refund must be approved with your PIN and is paid from your merchant balance, and the total refunded can't be more than the customer paid. The merchant payment fee on a refunded payment is not returned. For payments older than 7 days, contact our support team.

Showing your shop on the Nearby map in the app is optional. If you turn it on, your shop name, address and location are visible to all TiimPay app users until you turn it off.

9. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use the service
• Unauthorized access to your account or transactions
• Service interruptions or technical errors
• Loss of data or financial loss

10. Account Termination

We reserve the right to suspend or terminate your account at any time if:

• You violate these Terms of Service
• We suspect fraudulent or illegal activity
• Required by law or regulatory authorities
• You fail to provide required verification information

You may close your account at any time by contacting our support team.

11. Dispute Resolution

If you have a dispute regarding a transaction or our services, please contact our support team first. We will make reasonable efforts to resolve the issue promptly.

Disputes about goods or services bought from a merchant, such as quality, delivery or refunds, are between the customer and the merchant. We can help with payment errors, such as a payment sent to the wrong merchant or charged twice. Merchants can refund a payment in the app within 7 days of receiving it; after that, our support team can help where a merchant agrees to a refund.

Any disputes that cannot be resolved through negotiation shall be subject to binding arbitration in accordance with applicable laws.

12. Contact

Questions about these Terms of Service can be sent to support@tiimpay.com or +211 914 565 614.